If you are not getting the stream, first check:
If you are at work, please first check and see if someone else
can get it on his/her computer. If they CAN, then try clearing out your
temporary internet folder and your internet history, go back to the
Listen Live and hit CONTROL and F5 at the same time. If that doesn’t
work, see your IT department. If both computers you try can’t get it,
then your IT department has probably blocked it, and you could ask them
to take that block off OR they did an upgrade of some kind, and it got
blocked.
If you are at home try clearing out your temporary internet
folder and your internet history, go back to the Listen Live and hit
CONTROL and F5 at the same time. Make sure your pop up blocker is OFF.
Hopefully one of those will do the trick.
If not, read on!
Question: Does your streaming system work on Windows and Mac?
Answer: Yes. Details specific to each operating system are listed below.
Question: How do I stream if I am a LINUX user?
Answer: You can download the mplayer plug-in for Firefox.
http://www.linux-sxs.org/multimedia/mplayermozplug.html
Question: Will your streaming system work with more than the Internet Explorer browser?
Answer:
Probably not. If you use an AOL browser, a browser with frames like
Hotmail or any other specialized / altered browser you may not be able
to get the online player to work properly.
Question: I still don’t hear anything! What’s wrong?
Answer: Odds are good it’s because you’re using a pop-up ad blocker.
This player “pops-up,” so if you’ve blocked pop-ups, you’ve blocked the
tuner from opening. If you do have a pop-up blocker on your system,
either temporarily disable it or hold down the "CTRL" key while
clicking to open the Login Screen or Player. If the "CTRL" key doesn't
work, consult the directions found in your pop-up blocker "read me"
file.
Question: My tuner says “buffering” a lot and drops in and out. What’s the deal?
Answer:
If you are having connection or buffering problems, check your internet
connection speed. Slow connect speeds and unstable/old dial-up modems
can cause the audio to "never" play or constantly buffer. If you are
using a dial-up connection (modem), you will usually get varying
connection speeds. Often, the speed is much slower than your 28k or 56k
modem is capable of producing. We recommend calling your Internet
Service Provider to inquire about alternate dial-in numbers. Hopefully,
they will have several numbers you can try to get a good connect speed.
Question:
Why do I hear different commercials, public service announcements and
music when you’re regular playing commercials over the actual airwaves?
Answer: Contracts with certain voice-over actors/talent and commercial
production agencies prohibit us from carrying our normal over-the-air
commercials. Most of these are extracted from the stream. We then
insert specials ads into the stream so you don’t hear dead air for
minutes at a time. We play free public service announcements as way of
helping non-profit and community groups get their messages out. We
sometimes play some music, because….well, we’re radio – and we like
music.
Question: Why am I hearing your stream on a delay from the over the air broadcasts?
Answer: We send our over the air signal to a streaming company called
Sonixtream who then processes it and then we send it out over the
internet. This creates some delay. More delay is caused intentionally
to allow the tuner a “buffer” which picks up scrambled bits and bites
and then reassembles them so that it sounds as if nothing has been
missed in the process. In other words, it creates less drop-out this
way. Yes – it does make it tough to play some contests when a delay is
involved. We are aware of this, but at this time, there’s not much we
can do about it.
Question: I’ve emailed you a question, comment, complaint or compliment and haven’t heard back from you today or yesterday! Why?
Answer: We wish we could respond to everyone immediately, but we do not
have 24/7 customer support. Please know that we do appreciate all
feedback and do try to get back to everyone eventually.
Question: Why do you “block” some programs on your stream that I can hear on you over the air radio station?
Answer: Sometimes (not often), we do not have the rights to stream
certain sports or music programs. We do streaming for free – but not
everybody does – so if we stream something for free that someone else
is charging a fee for – well you know….that’s why law degrees are so
popular!
WINDOWS USERS:
**Please Note** Windows Media Player 6.4 is designed for Windows 95
& NT which are no longer supported by Microsoft. If you have
Windows Media Player version 6.4, you will not be able to access the
player. An unaltered version of Internet Explorer 5.5 or higher must be
used in all configurations below.
The earliest version of Windows Media player capable of working with the player is below:
Windows Media Player 7.1
System Requirements for this version below:
Minimum:
Microsoft Windows® 98, Windows 98 Second Edition, Windows 2000, or Windows Millennium Edition
Pentium 166 megahertz (MHz) processor
32 MB RAM
28.8-kilobits per second (Kbps) modem
16-bit sound card
256-color video card
Recommended:
Windows 98, Windows 98 Second Edition, Windows 2000, Windows Millennium Edition or Windows XP
Pentium or AMD Athlon K6 266 MHz processor or faster
128 MB RAM
DSL / CABLE / 56-Kbps modem
24-bit true color video card
Windows 98 SE Users: We recommend downloading Windows Player 9 Series.
Windows 98 Users: Please consider downloading
this player, Windows Media Player 7.1. (The Windows Media Player 9
Series is not supported on your Operating System.)
MAC USERS:
Below are the minimum requirements for Mac users.
1. All Mac users must use either Internet Explorer 5 or Safari.
There are two versions of IE for Mac users:
Microsoft® Internet Explorer 5 for Mac OS X & Microsoft® Internet Explorer 5 for Mac 8.1 to 9.x
http://www.microsoft.com/mac/products/internetexplorer/internetexplorer.aspx?pid=internetexplorer
Also, as an alternate choice for Mac OS X:
Apple® Safari for Mac OS X
http://www.apple.com/safari/
2. All Mac users must use Windows Media Player.
The version of WMP is determined by the OS of the Mac user. The links
for each version of WMP needed for each Mac OS are below:
Windows Media Player 7.1 for Mac OS 8.1 and higher
http://www.microsoft.com/windows/windowsmedia/download/mac71.aspx
Windows Media Player 9 for Mac OS X
Click Here
The only problem for MAC users associated with Windows Media Player relates to Multi-bit rate steams.
Multi-bit rate streams won’t work on a MAC. The
best way around the issue is to use separate bit rate streams for each
piece of media you whish to access. This option is determined by CCRi.
Basically, the players are accessible to any user having a apple OS 8.1
and higher using Internet Explorer 5 or Safari and Windows Media Player
7.1 and higher.
Tech Tips
Always make sure you have the
latest versions of the critical software needed to listen to Online.
Always check your system for the latest updates available for Internet
Explorer and Windows Media Player. If you must install a newer version
of Windows Media Player, do so on top of your existing version. DO NOT
uninstall the old version. This is very important.
Click on the links below to get your FREE updates:
http://windowsupdate.microsoft.com the Internet Explorer and Windows Operating System updates, patches and fixes.
http://www.windowsmedia.com/download for the latest Windows Media Player compatible with your system.